Data Protection
rm99c For You
rm99c takes the privacy of every user seriously. This policy transparently explains how your personal information is collected, used, stored and protected when you use our platform.
We have built a multi-layered data security system so you can enjoy every game on rm99c knowing your information is in responsible hands.
256-bit SSL Encryption
Every transaction and data transfer between your device and rm99c servers is encrypted using 256-bit SSL standards. Your personal and financial information cannot be intercepted or altered by any third party.
Strict Access Controls
Only staff with specific authorisation can access user account data, and every such access is recorded in an internal audit log. We apply the principle of minimum access to protect your privacy.
No Data Selling
rm99c has never and will never sell, rent or disclose your personal information to advertisers or third-party marketing companies. Your data is used solely for the operational purposes of our platform.
Full User Control
You have the right to review, update or request deletion of your personal information at any time. Contact our support team via live chat or email to submit any data-related request.
Licensing Compliance
The rm99c privacy policy is drafted in accordance with the requirements of the international licensing bodies that oversee our operations. This ensures our data handling standards are consistently recognised at a global level.
24/7 Privacy Support
Our support team is available 24 hours a day, 7 days a week in Malay and English to help you understand your privacy rights or resolve any concerns regarding the handling of your personal data.
1. Introduction and Scope of This Policy
rm99c ("we", "our platform") respects the privacy of every individual who registers an account, uses our services or visits our website at rm99c.org. This Privacy Policy describes in detail the types of personal information we collect, the purposes for which it is used, how it is protected and the rights you hold as a user.
This policy applies to all users who access the rm99c platform through any device — including personal computers, mobile phones and tablets — as well as to all products and services we offer, including online slots, live casino, sports betting and all related financial transactions.
By registering an account or continuing to use our platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our services and contact us for further discussion.
rm99c services are for users aged 21 and above only. Account registration by underage individuals is strictly prohibited and such accounts will be terminated immediately upon detection.
2. Personal Information We Collect
rm99c collects various categories of personal information depending on how you interact with our platform. Collecting this information is necessary to ensure the service operates safely, fairly and in compliance with licensing requirements.
Information you provide directly:
- Full name as shown on your identity card (MyKad) or passport
- Date of birth for age verification (21 and above)
- Active mobile phone number in Malaysia
- A valid email address
- E-wallet account number (Touch 'n Go, ShopeePay) or bank details for withdrawal and deposit purposes
- Username and password that you set
Information collected automatically:
- IP address and network information
- Device type, operating system and web browser used
- Login records, game activity and transaction history
- Cookie data and similar tracking technologies
- Time and duration of each session
We only collect information required for the stated purposes. We do not collect sensitive information such as biometric data, religious beliefs or medical records.
3. Purpose of Using Personal Information
Personal information you provide to rm99c is used solely for the operational and quality improvement purposes of our services. We do not use your data outside the scope stated below without obtaining your consent first.
- Identity and age verification: To ensure only eligible users aged 21 and above can access our platform, in line with international licensing requirements.
- Financial transaction processing: To process deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency (USDT, BTC, ETH), as well as withdrawals within the specified timeframe.
- Account management: To manage your account, update information, process support requests and resolve any disputes.
- Security and fraud prevention: To detect and prevent fraudulent activity, money laundering or platform abuse.
- Legal compliance: To comply with the requirements of international licensing bodies and related legal obligations.
- Service communications: To send important notifications regarding your account, transactions, bonuses and policy updates.
- Platform improvement: To analyse usage patterns in order to improve performance, interface and the overall user experience.
4. Sharing and Disclosure of Information
rm99c does not sell, rent or transfer your personal information to third parties for marketing or commercial purposes. However, there are limited situations where we need to share your information with certain parties, and this is always done with strict controls.
Third parties that may receive your data:
- Payment providers: Payment processors that help us process deposits and withdrawals securely. Only the information required for that transaction is shared.
- Licensing and regulatory bodies: International licensing authorities that oversee our operations may require certain information for audit and compliance purposes.
- Legal authorities: We will disclose information if required to do so by a court order or direction from a lawful authority.
- Technology providers: Software and infrastructure providers that help us operate the platform, subject to strict data confidentiality agreements.
All third parties that handle rm99c user data are bound by data protection agreements that prevent them from using your information for other purposes.
rm99c has never shared user data with advertising companies, data brokers or social media platforms for ad targeting purposes.
5. Data Security Measures
Protecting your personal information is an operational priority for rm99c. We use a combination of technical and administrative security measures to keep your data safe at all times.
- 256-bit SSL encryption for all data transfers between your browser and our servers
- Multi-layered firewall systems and real-time intrusion detection
- Two-factor authentication (2FA) for additional login protection
- Password storage using irreversible hashing algorithms
- Regular security audits by independent third parties
- Role-based access control for internal staff
- Encrypted data backups stored in secure locations
Although we use the best available security measures, no system is completely risk-free. We encourage users to also take precautions such as using strong passwords, not sharing login details, and reporting any suspicious activity to our support team promptly.
6. Data Retention Period
rm99c stores your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable licensing and legal requirements.
Financial transaction records are kept for a period sufficient to meet audit and international licensing compliance requirements. Inactive account data will be reviewed periodically, and users will be contacted via their registered email before any action is taken.
When your account is officially closed at your request, we will process the deletion of the relevant data within a reasonable period, subject to record-keeping obligations set by the licensing authority. Some data may need to be retained for longer for legal reasons even after the account is closed.
7. Use of Cookies and Tracking Technologies
The rm99c platform uses cookies and similar tracking technologies to improve the user experience, ensure smooth login functionality, and understand how users interact with our platform.
Types of cookies we use:
- Session cookies: Required to maintain your login status during an active session and to ensure transaction security.
- Preference cookies: Save your chosen settings such as language and interface display.
- Analytics cookies: Help us understand usage patterns for ongoing platform improvements. This data is not linked to your personal identity.
You can control and delete cookies through your web browser settings. However, disabling certain cookies may affect platform functionality and your user experience.
8. Cross-Border Data Transfers
As a platform operating under international licensing, rm99c's servers may be located outside Malaysia. This means your personal information may be transferred, stored, or processed in other countries that have different data protection laws.
In all cases, rm99c ensures that such data transfers are carried out with adequate and equivalent protections, including through data transfer agreements that comply with recognised international protection standards. We do not transfer your data to any destination that does not meet our minimum security standards.
As an rm99c user, you have full rights over your personal information. The following are rights you may exercise at any time.
Right of Access
Request a copy of the personal data we hold
Right to Rectification
Correct information that is inaccurate or outdated
Right to Erasure
Request deletion of data under certain circumstances
Right to Restriction
Limit how we process your data
Right to Portability
Obtain your data in a usable format
Right to Object
Object to the processing of data for certain purposes
To exercise any of the above rights, contact our support team via live chat available 24/7 or email us at [email protected]
9. Amendments to This Privacy Policy
rm99c reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, licensing requirements, or developments in applicable data protection laws. The latest version will always be published on our website with a clear amendment date.
If we make significant amendments that affect user rights, we will notify you via your registered email or through an in-platform notification before the amendments take effect. Continued use of our platform after the amendment date takes effect indicates your acceptance of the updated terms.
We encourage you to review this page periodically to stay informed about how we handle your personal information.
10. How to Contact Us Regarding Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by rm99c, please contact our support team who are ready to assist at all times.
Our support team is available 24 hours a day, 7 days a week in Malay and English through the in-platform live chat service or via email at [email protected]. We aim to respond to every privacy-related enquiry promptly and thoroughly.
Please clearly state the type of request — whether for data access, deletion, information update, or a complaint — so we can process your request more effectively.
For requests involving data deletion or identity verification, we may require additional information to confirm we are dealing with the legitimate account owner for your own security.
Still Have Questions?
The rm99c support team is ready to help you understand your privacy rights or answer any account-related questions. Contact us now or explore our games with confidence.